To defend challenges to claims regarding UR timeliness:
- Secure any notes from the UR nurse
- Secure proof of communication of the decision by fax, telephone, or email
- If by fax, be sure to get a copy of the confirmation page showing the number of pages faxed and to whom
- If by telephone, be sure to get a copy of the call log and name(s) of the communicating person(s)
- If by email, get a copy of the email confirmation