Pro per Applicants
– call them and speak to them personally from the onset. They tend to be more difficult than dealing with an AA as they think they’re smarter and know it all. Try to get them to understand you’re not their opposition but rather working with them to get a fair, reasonable outcome.
– outline what they should expect so there are no surprises in court
– for settlements of pro pers always have your documents ready for the judge (wages, benefits printouts, reports)